Increase customer engagement, service levels, & sales

Trusted communications

Our secure platform ensures that retailers and consumers feel confident when using Zoom in communications and transactions.

State-of-the-art scalability

Zoom’s modern architecture enables organizations of any size and complexity to scale without compromising quality or reliability.

A range of possibilities

From video ecommerce to store-wide communications to virtual inventory control, our flexible platform and integrations power a variety of use cases.

Your platform for customer service, satisfaction and loyalty

Enhance the virtual shopping experience

Merge digital and physical retail operations

Use Zoom to create highly customized, “Commerce Anywhere” visual experiences for shoppers that increase sales, enhance service levels and build customer loyalty.

Zoom Meetings

Make virtual shopping a reality with HD video and audio
Zoom Phone

Enable flexible phone communications with availability on any device
App Marketplace

Elevate the virtual shopping experience with easy-to-deploy integrations
Zoom Contact Center

Connect your customers with experts using a video-optimized contact center

Improve in-store operations

Increase sales and service levels virtually

Zoom can be used for store-wide communications to enhance store operations, optimize inventory levels, highlight promotions and provide customer service and support.

Zoom Meetings

Provide operational staff and personnel the ability to communicate visually

Collaborate globally

Connect with customers and partners around the world

Zoom helps to fortify relationships and tighten alignment between employees, store operational personnel, suppliers and partners.

Zoom Meetings

Overcome barriers of location and build team culture with video collaboration
Zoom Phone

Connect distributed teams with domestic calling in 45+ countries and territories
Zoom Team Chat

Experience real-time collaboration at your fingertips
Zoom Rooms

Introduce one-touch meeting rooms for effortless connection

Host virtual events

Extend reach to broader audiences

Use Zoom to share with widespread audiences employee communications, company announcements, training sessions, upcoming events and more.

Zoom Meetings

Deliver interactive, face-to-face events and live trainings
Zoom Webinars

Scale training sessions or seminars to a large audience
Zoom Events

Reimagine what an all-in-one events solution can do for engagement and networking

Build custom integrations

Customize how you use Zoom

Build powerful integrations or video-based retail apps with our robust developer platform.

APIs

Enable a tighter integration of workstreams with Zoom APIs
SDKs

Develop Zoom functionality within third-party apps with Video and Meeting SDKs
Webhooks

Automate retail operational workflows with Zoom webhooks

Retail solutions that focus on customer service, satisfaction and loyalty

Zoom provides a secure, scalable platform that meets the ever-changing needs of today’s retail organizations globally. Internally, Zoom can be used by IT, HR, Marketing and other functional groups for collaboration, training, employee communications and more. Externally, Zoom can be used to enhance the overall buying experience with innovative customer-focused solutions that help make the vision of Commerce Anywhere a reality.

Why Zoom for Retail

Video eCommerce

Leverage the power of video communications to provide highly customized visual experiences to shoppers. Remotely connect sales specialists with customers using Zoom Contact Center for a virtual shopping experience.

Customer Engagement

Highlight and broadcast major announcements, partnerships, advertisements and promotions with customers using Zoom Events, digital signage, virtual kiosks and more.

Store-wide Connectivity

Zoom can be used for store-wide communications to enhance store operations. From general inquiries to inventory assist, product questions to customer service, Zoom increases engagement with employees and customers alike.

Supplier Management

In addition to maintaining relationships with suppliers, Zoom is used for a number of supply chain-related use cases including remote inventory control, remote inspection and remote assist.

Seamless, uninterrupted workflows on a single platform

Whether you’re a large department store, a boutique shop, a grocery outlet or a distribution location, now’s the time to simplify communication — not complicate it.

Zoom unifies video, phone, chat, and smart workspaces so you can stay connected with one platform. A number of retail-specific integrations put Zoom inside your organization’s workflows, making it easily adopted by teams of all sizes.

Explore integrations

Global connection with clients, partners & experts

Enable global collaboration and learning with our solutions that focus on your employees and customers.

Zoom Contact Center provides omni-channel connections between product experts and consumers/buyers.

Learn about Contact Center

Zoom Phone offers global coverage with local dialing codes in 45+ countries and territories, plus flexible options to extend your geographic reach further.

Learn about Phone

Elevate your communications platform starting with Zoom Team Chat as a base. From Team Chat, elevate to a Zoom phone call or video meeting with the click of one button.

Learn about Chat

Reach your audiences for live training, announcements, promotions and more with video webinars and Zoom Events.

Learn about Events

Inspiring customer stories

See how Brauz and Cue are implementing visual ecommerce solutions to customers in Australia.

Brauz and Cue | Read the Story

Discover more stories

Your Zoom for Retail questions, answered

Find resources to help you explore all the benefits of the Zoom platform for connecting the retail industry.

Enable modern collaboration with Team Chat & channels, Phone, Whiteboard, and Meetings in a single offering.

Discover Zoom Workplace

Resource pages

Partner

RealWear

Get started with Zoom Workplace today

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$15.99 / month

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Learn about our prepaid packages for mid-sized, large, and enterprise organi zations

Contact Sales

Increase customer engagement, service levels and sales

Enhance the virtual shopping experience

Improve in-store operations

Collaborate globally

Host virtual events

Build custom integrations

Enhance the virtual shopping experience

Zoom Meetings

Zoom Phone

App Marketplace

Zoom Contact Center

Improve in-store operations

Zoom Meetings

Collaborate globally

Zoom Meetings

Zoom Phone

Zoom Team Chat

Zoom Rooms

Host virtual events

Zoom Meetings

Zoom Webinars

Zoom Events

Build custom integrations

APIs

SDKs

Webhooks

Retail solutions that focus on customer service, satisfaction and loyalty

Seamless, uninterrupted workflows on a single platform

Global connection with clients, partners & experts

Delight customers

Global coverage

Innovative use of Chat for communications

Expand your reach

Inspiring customer stories

Your Zoom for Retail questions, answered

Zoom Workplace

Get started with Zoom Workplace today

Small retailers

Large retailers & enterprises